Lumaa manages your consultation enquiries, qualifies case types, captures client details, and books appointments — so your lawyers spend every billable minute on actual legal work, not intake calls.
Lumaa plugs into your lead list and starts calling. No training, no onboarding, no learning curve.
Website form, referral call, or walk-in card — every prospective client gets called back within minutes, not days.
Lumaa captures case type, urgency, contact details, and preferred consultation time. Every interaction reflects the professionalism your firm demands.
Each consultation is booked with full intake notes. Your team arrives knowing the case type, background, and what the client needs before the first word is said.
Prospective legal clients are anxious, often dealing with urgent situations, and judging your firm from the first contact. Lumaa handles every call with calm professionalism and routes them to the right consultant without delay.
Lumaa identifies whether the matter is civil, commercial, family, or criminal — and routes to the right consultant automatically.
Legal matters don't wait for office hours. Every inbound enquiry that arrives after hours is answered when the caller rings, not the next morning. Answering a call someone placed to you is not a marketing call, so the 09:00–18:00 outbound window does not apply to it.
Before every consultation, your lawyer receives a structured brief — case type, client background, urgency level, and what they are expecting from the meeting.
Every call reflects the tone and discretion your firm demands. No scripts that sound generic. Fully customised to your practice name and communication style.
No setup fees. No lock-in contracts. Talk to us and we'll match you to the right plan.
A flat monthly rate — unlimited calls on your dedicated line. Best for teams who want predictable costs.
Pay only for connected talk time. No commitment — ideal when call volume varies month to month.
Only pay when a lead qualifies as interested after the call. We take the risk — you pay for results.
Cabinet Resolution 56 of 2024 makes recording a telemarketing call mandatory and requires the caller to say so at the start. Step outside that regime and the position reverses: Article 431 of the Penal Code and Article 44 of the Cybercrimes Law make recording a private conversation without consent a criminal offence. Intake calls sit near that line, so Maya announces the recording on every call whatever the call type.
Firms licensed in the DIFC or the ADGM have a second question to answer. Both zones run their own data protection law rather than the federal PDPL, and we found no published statement on whether Resolution 56 reaches a firm licensed in either one. The TDRA’s Do Not Call Registry (DNCR) still applies to outbound marketing done from an onshore licence. The unresolved parts are listed in the UAE AI calling compliance guide.
Page last updated . Regulatory references checked the same day.
A brief call with our founder. We will show you how law firms in Dubai are using Lumaa for intake and what it looks like for your practice.